CWTix™ Refund Policy

The Organizer of each event is the seller of admission and funds all refunds. CWTix™ operates the ticketing platform and processes refunds on the Organizer’s behalf.

This policy sets the minimum refund rights that apply to every ticket bought through CWTix™. An Organizer may offer more generous terms for a specific event. An Organizer may not offer less.

If an event is cancelled, you receive a full refund of everything you paid: the ticket price, all mandatory charges including the processing fee, and any refundable tax.

You do not need to request this refund. It is issued automatically to your original payment method. This applies regardless of any Organizer policy and regardless of the 48-hour deadline in Section 3.

You may cancel your ticket and request a refund, provided CWTix™ receives your completed request at least 48 hours before the event’s scheduled start time. The processing fee charged on your original purchase is deducted from a customer-requested refund.

The 48 hours is measured from the moment CWTix™ receives your completed request to the scheduled start time in the event’s local time zone. The refund amount and processing fee deduction are shown before you confirm. If the Organizer cancels or postpones the event, the full payment including the processing fee is refunded instead.

Within 48 hours of the scheduled start time, ticket sales are final and non-refundable, unless the Organizer’s event-specific policy provides otherwise, CWTix™ grants a written exception, or applicable law requires a refund.

If the Organizer postpones or reschedules an event, all existing paid tickets are automatically refunded in full, including processing fees and any refundable tax. You do not need to request the refund. Those tickets are void and do not remain valid for a new date; a new ticket purchase is required for the rescheduled event.

A material change is a change a reasonable ticket buyer would consider significant — including a change of venue or headline performer, or a material reduction in what you bought. For material changes other than postponement or rescheduling, you will be notified and given a period in which to request a refund instead.

The election period is set for each event and is never shorter than any minimum required by law.

There are two ways:

In your fan portal. Sign in, open the order, and use the Request Refund button.

By email. Write to Support@GetCWTix.com from the address you used to buy the ticket, and include the event name, event date, and your order number.

Either way, we record the time your request reaches us, and we confirm it by email. For the 48-hour deadline in Section 3, that recorded time is what counts — the moment you press the button, or the moment your email arrives. If you are close to the deadline, the fan portal is the faster of the two.

Refunds are returned to your original payment method. If that method is closed or unavailable, we will contact you to arrange an alternative.

Once CWTix™ processes a refund, the time it takes to appear on your statement is controlled by your bank or card issuer, and is typically five to ten business days.

The Organizer funds every refund. CWTix™ processes them. A refund that is legally or contractually due to you is honored regardless of the state of the Organizer’s account balance.

New York Arts and Cultural Affairs Law provides refund rights for cancelled and rescheduled events that cannot be waived by any policy, including this one. Nothing in this policy limits those rights, or any other right you hold under law that cannot be waived.

Support@GetCWTix.com · +1 (914) 430-6778

CW Talent Group, LLC d/b/a CWTix™, 418 Broadway, Suite N, Albany, NY 12207