1. Scope and Applicability
This Privacy Policy describes how CW Talent Group™, LLC d/b/a CWTix™ (“CWTix™,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when Users access the Platform or purchase Tickets.
2. Information We Collect
We may collect the following categories of information:
- Identifiers (name, email address, phone number)
- Transaction data (ticket purchases, refunds, order history)
- Device data (IP address, browser type, operating system)
- Scan validation logs and entry records
- Fraud indicators and security-related information
- Communications submitted through support channels
3. How We Use Information
Information is used for the following purposes:
- Process transactions and deliver Tickets
- Validate event entry and prevent unauthorized access
- Detect, prevent, and investigate fraud
- Respond to support requests and customer inquiries
- Enforce our Terms of Service and other agreements
- Comply with legal obligations and regulatory requirements
- Improve Platform performance and user experience
5. Payment Processing
All payment information is processed directly by Stripe or Square, our secure payment partners. CWTix™ does not store full payment card numbers on our systems. Payment transactions are encrypted and handled in compliance with PCI DSS standards.
6. Data Retention
We retain information for as long as necessary to provide services, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods may vary based on transaction history and regulatory requirements. When information is no longer needed, we securely delete or anonymize it.
7. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information. These include:
- Access controls and authentication requirements
- Encryption of data in transit (TLS/SSL)
- Restricted employee access based on job function
- Regular security assessments and monitoring
8. User Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal exceptions)
- Opt out of certain data processing activities
Requests may be submitted through the contact information provided below. We will respond within the timeframes required by applicable law.
9. Children's Privacy
The Platform is not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. New York SHIELD Act Compliance
We maintain safeguards consistent with the New York SHIELD Act, including administrative, technical, and physical safeguards for the protection of private information. Specific controls and procedures are subject to legal review and may be updated accordingly to ensure ongoing compliance.
11. International Transfers
CWTix™ operates primarily within the United States. If data is transferred outside the United States, we will implement appropriate safeguards consistent with applicable law, such as Standard Contractual Clauses or other approved mechanisms, to ensure adequate protection of personal information.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the revised Policy. We encourage you to review this page regularly.
13. Contact Information
Questions, concerns, or requests regarding this Privacy Policy may be directed to:
CWTix™ Privacy Team
support@GetCWTix.com (Support & General Inquiries)
info@CWTalentGroup.com (Legal & Privacy Requests)
Please allow 5-10 business days for a response. For urgent privacy matters, include "PRIVACY REQUEST" in the subject line.