Privacy Policy
1. Scope and Applicability
This Privacy Policy describes how CW Talent Group™, LLC d/b/a CWTix™ (“CWTix™,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when Users access the Platform or purchase Tickets.
2. Information We Collect
We may collect identifiers (name, email, phone), transaction data (ticket purchases, refunds), device data (IP address, browser type), scan validation logs, fraud indicators, and communications submitted through support channels.
3. How We Use Information
Information is used to process transactions, deliver Tickets, validate entry, prevent fraud, respond to support requests, enforce agreements, comply with legal obligations, and improve Platform performance.
5. Payment Processing
All payment information is processed directly by Stripe or Square. CWTix™ does not store full payment card numbers.
6. Data Retention
We retain information for as long as necessary to provide services, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods may vary based on transaction history and regulatory requirements.
7. Data Security
We maintain administrative, technical, and physical safeguards designed to protect personal information. These include access controls, encryption in transit where applicable, and restricted employee access.
8. User Rights
Users may request access, correction, or deletion of personal information where permitted by law. Requests may be submitted through the contact information provided below.
9. Children's Privacy
The Platform is not directed to children under 13, and we do not knowingly collect personal information from children.
10. New York SHIELD Act Compliance
We maintain safeguards consistent with the New York SHIELD Act. Specific controls and procedures are subject to legal review and may be updated accordingly.
11. International Transfers
If data is transferred outside the United States, appropriate safeguards will be implemented consistent with applicable law.
12. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Platform after changes constitutes acceptance of the revised Policy.
13. Contact Information
Questions regarding this Privacy Policy may be directed to: support@GetCWTix.com ↗ or legal@cwtalentgroup.com ↗