CWTix™ Web Accessibility Statement

We are committed to making the Platform accessible to, and usable by, people with disabilities, and to providing an inclusive experience for everyone who visits and uses our services. We believe that everyone should be able to find events, buy tickets, and manage their orders with dignity and ease, and we treat accessibility as an ongoing part of how we build and maintain the Platform.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as our target standard. The WCAG are internationally recognised guidelines, developed by the World Wide Web Consortium (W3C), that explain how to make web content more accessible to people with a wide range of disabilities — including limitations related to vision, hearing, mobility, and cognition. In plain terms, the guidelines help us design pages and features that work well with assistive technologies such as screen readers, that can be navigated by keyboard, and that present text and controls clearly. We use WCAG 2.1 Level AA as the goal we are working toward across the Platform.

We strive to comply with applicable accessibility laws, including the Americans with Disabilities Act (ADA), the New York State Human Rights Law, and the New York City Human Rights Law. We take these legal requirements seriously and work in good faith toward meeting them, while recognising that accessibility is an evolving area and that our efforts are ongoing rather than a one-time achievement.

We follow the ADA ticketing rules at 28 C.F.R. § 36.302(f). Accessible seating is sold through the same methods, during the same hours, and across the same stages of sale as all other tickets, at the same price as comparable non-accessible seats.

Accessible seating and companion seats are described on the event listing where the Organizer supplies that information. The Organizer is responsible for the accuracy of accessibility information and for accessibility at the venue itself; CWTix™ is responsible for the accessibility of the purchasing experience.

If accessibility information appears wrong, or if you cannot complete a purchase, contact us at support@GetCWTix.com or +1 (914) 430-6778 and we will help you directly, including by completing a purchase on your behalf where that is the most practical solution.

We take a number of ongoing measures to support accessibility across the Platform, including:

• Considering accessibility as part of our design and development process, so that new features are built with accessibility in mind from the outset;
• Periodically reviewing and testing the Platform to identify accessibility issues and opportunities to improve;
• Working with our vendors and service providers to encourage and support accessibility in the components and tools we rely on; and
• Aiming to improve the accessibility of the Platform over time as standards, technologies, and our own understanding develop.

These measures reflect our continuing effort to make the Platform more accessible, and we expect them to evolve as we learn.

Despite our efforts, we know that some parts of the Platform may not yet be fully accessible. For example, certain content or third-party components — such as maps, embedded media, payment widgets, and content supplied by event organizers — may not currently meet our target standard. We acknowledge these limitations honestly and are working toward greater conformance and continued improvement. If you encounter a barrier in any part of the Platform, we want to hear from you so that we can help and so that we can prioritise improvements.

Your feedback helps us improve, and we welcome it. If you have difficulty using any part of the Platform, would like to report an accessibility barrier, or need information or content provided in an alternative format, please contact us using the details below.

To help us assist you as effectively as possible, please include, where you can:

• The page or URL where you experienced the difficulty;
• A description of the difficulty or barrier you encountered; and
• The format or assistance you would find helpful.

You can reach our accessibility team at:

Email: support@GetCWTix.com

Phone: +1 (914) 430-6778

Mail: 418 Broadway Ste N, Albany, NY 12207

We will make reasonable efforts to acknowledge and respond to accessibility feedback within a reasonable timeframe, and to provide the information or assistance you have requested or a reasonable alternative. While we cannot promise that every issue can be resolved immediately, we are committed to working with you in good faith to find a workable solution.

We may update this statement from time to time to reflect changes to the Platform, our practices, or applicable standards and laws. When we make a material update, we will indicate the change through a revised version number and Effective Date at the top of this statement.

If you have questions about this statement or about accessibility on the Platform, or if you need assistance, please contact our accessibility team:

Email: support@GetCWTix.com

Phone: +1 (914) 430-6778

Mail: 418 Broadway Ste N, Albany, NY 12207